Terms of service

Overview

This website is operated by Hal Heavy Duty. Throughout the site, the terms “we”, “us” and “our” refer to Hal Heavy Duty. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced here.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or state of residence, or that you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.

Products & Services

All products are made to order using print-on-demand fulfilment.

We make every effort to display product colours and images as accurately as possible, however we cannot guarantee that your device’s display will accurately reflect the actual product.

We reserve the right to:

Limit the sales of our products to any person, geographic region, or jurisdiction
Discontinue any product at any time
Modify product pricing without notice

Pricing & Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change prices at any time without notice. Payment must be received in full before an order is processed.

We are not responsible for additional charges such as customs duties, taxes, or import fees applied by your local authorities.

Shipping

Shipping times are estimates only and may vary depending on location, production time, and external factors.

We are not responsible for delays caused by carriers, customs processing, or events outside our control.

Returns & Refunds

Our Refund Policy forms part of these Terms and can be found on our website.

Because our products are made to order:

We do not accept returns or refunds for change of mind, incorrect sizing, or ordering errors
We will replace or refund items that arrive damaged, defective, or incorrect, provided you contact us within the timeframe stated in our Refund Policy

Accuracy of Information

We strive to ensure all information on this site is accurate and up to date. However, we do not guarantee that all product descriptions, pricing, or other content is error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Intellectual Property

All content on this site — including logos, images, text, graphics, and designs — is the property of Hal Heavy Dutyand may not be used, reproduced, or distributed without our written permission.

Third-Party Services

We may use third-party services to operate our store, including payment processors and fulfilment partners.

We are not responsible for the content, policies, or practices of third-party websites or services.

Limitation of Liability

To the fullest extent permitted by law, Hal Heavy Duty shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

Nothing in these Terms excludes any rights you may have under Australian Consumer Law.

Indemnification

You agree to indemnify and hold harmless Hal Heavy Duty from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland.